Thank you for shopping with Piece Keepers! Below you'll find all the details regarding our shipping process, timeframes, and policies.

Processing Times

Orders are typically processed within 1–2 business days. During high-volume periods such as product launches or holidays, processing may take slightly longer.

Shipping Destinations

We currently ship to the following regions:

• United States, Canada, and Mexico from our warehouse in Long Beach, California

• All other international destinations from our international fulfillment center in China

Estimated Delivery Times

• United States: 3–7 business days

• Canada & Mexico: 5–10 business days

• International: 7–21 business days (varies by location and customs processing)

Tracking information will be provided via email once your order ships.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order weight. We occasionally offer free shipping promotions—sign up for our newsletter to stay in the loop.

Duties & Taxes

• U.S. customers: No additional duties or taxes

• Canada & Mexico: Customers are responsible for any applicable import fees or taxes

• International customers: Orders may be subject to VAT, duties, and import fees depending on your country's regulations. These fees are not included in the product price or shipping cost and must be paid upon delivery.

Delivery Issues

If your order hasn't arrived within the estimated timeframe, please check your tracking link first. For lost or delayed packages, reach out to us at info@piecekeepers.co and we'll help resolve it quickly.